Refund policy

At Vaniksha Organics, we take pride in the authenticity, purity, and craftsmanship of our regional foods and pantry provisions. Because our products are consumable, artisanal, and perishable goods prepared without synthetic preservatives, our return and refund guidelines are designed to uphold the highest standards of food safety and hygiene.

Non-Returnable Items (Perishable & Food Products)

In accordance with international food safety standards and Indian consumer protection guidelines, all food, beverage, and pantry products are non-returnable and non-exchangeable once delivered.

We do not accept physical returns of opened, consumed, or unsealed edible products.

Damaged, Defective, or Incorrect Shipments

We take extraordinary care in our barrier packaging to ensure your products survive transit in pristine condition. However, if your order arrives damaged, defective, or incorrect, we will make it right:

  1. Inspection Window: Please inspect your package upon delivery. Any issues must be reported to our customer support team within 48 hours of delivery.

  2. Proof Required: Email us at care@vanikshaorganics.com (or vanikshaorganics@gmail.com) with:

    • Your Order ID / Number.

    • Clear photographs or an unboxing video showing the outer shipping box with the carrier label visible.

    • Clear images showing the damaged, leaked, or incorrect items, along with the batch code printed on the packaging.

  3. Resolution: Upon review and verification:

    • We will dispatch an immediate free replacement of the damaged or missing items, OR

    • Issue a full or partial refund to your original payment method.

Order Cancellations

  • Before Fulfillment: You may request to cancel your order within 2 hours of placement or at any point before your package has been assigned an Air Waybill (AWB) / tracking number. To cancel, please email care@vanikshaorganics.com with the subject line "Cancellation Request - [Your Order ID]".

  • After Dispatch: Once an order is handed over to our logistics carrier and an AWB is generated, the order cannot be cancelled or recalled.

Exchanges

Due to the perishable nature of consumable food items, we do not offer product exchanges. If an incorrect item was dispatched to you due to an error on our part, we will send the correct item at zero additional cost after verification.

European Union & Cross-Border Consumable Goods Notice

Under Directive 2011/83/EU (Consumer Rights Directive), the standard 14-day right of withdrawal does not apply to the supply of:

  • Goods that are liable to deteriorate or expire rapidly.

  • Sealed goods that are not suitable for return due to health protection or hygiene reasons once unsealed after delivery.

For any international shipments dispatched to the European Union, UK, or other cross-border destinations, the return exception applies to all consumable food products. Any transit damage or missing product claims will be resolved via verified refund or reshipment.

Refunds Process

  • If a refund is approved by our support team (due to transit damage, lost consignment, or verified order cancellation prior to dispatch), it will be processed back to your original payment method within 5 to 7 business days.

  • Depending on your bank, card issuer, or UPI payment provider, it may take an additional 2 to 4 business days for the credit to reflect on your account statement.

  • If more than 10 business days have passed since your refund was approved and you have not received the funds, please contact us at care@vanikshaorganics.com.

Customer Support Contact

For all order, delivery, or quality inquiries, our customer support desk is available to assist you:

  • Brand Desk: Vaniksha Organics

  • Primary Support Email: care@vanikshaorganics.com

  • Alternate Communication: vanikshaorganics@gmail.com

  • Official Website: [https://vanikshaorganics.com](https://vanikshaorganics.com)